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CUSTOMER SERVICE

My Account
 
How do I create a Dolphins Online Pro Shop account?  
How do I edit my account information?  
What is my password?  
 
Order Status
 
What is the status of my order?  
How do I track my order?  
Can I make a change or cancel my order after it has been submitted?  
What if my product becomes out of stock?  
Are you missing an item from your order?  
 
Shipping and Processing
 
When will my order ship?  
How much is my shipping & handling?  
Can my order be shipped to an APO or FPO Box?  
Can my order be shipped to a P.O. Box?  
 
Pricing and Billing
 
What are my payment options?  
Is it safe to use my credit card?  
When will my credit card be charged?  
Do I have to pay sales tax?  
 
Returns
 
What is the Return Policy?  
How do I return my product?  
Did you receive a wrong, damaged or defective item?  
 
Gift Certificates
 
How do I purchase a Gift Certificate?  
How do I redeem my Gift Certificate?  
How do I check the balance on my Gift Certificate?  
How do I redeem a coupon?  
 
Size Charts
 
Jerseys – Authentic  
Jerseys - Replicas and Premier  
Women's Jerseys  
Youth's Jerseys  
Fitted Caps  
Flex Fit Caps  
Men's Sizing Guide  
Women's Sizing Guide  
Junior's Sizing Guide  
Youth Apparel  
Kids / Children Apparel  
Toddler Apparel  
Infant Apparel  
Sock Sizing Guide  
 
Terms and Conditions
 
Privacy Policy  
Pricing  
My Account
   How do I create a Dolphins Online Store account?    

You can create an account at any time by selecting the ‘My Account’ button at the top of the screen or you can conveniently set up an account at checkout.

You will be required to provide your name and email address to open an account. We will not sell, rent or disclose your personal account information to anyone unless required to do so by law.

Opening an account with the Dolphins Online Pro Shop will allow you to check the status of your order, save your billing information for future purchases, and receive sales and promotional offers.

 
   How do I edit my account information?    

Your account information can be updated at any time by logging into ‘My Account’ and clicking the edit link beside the information you wish to change.

 
   What is my password?    

You are able to create a unique password when you open your account.

Should you forget your password, click on the ‘Forgot My Password’ link. Your password will be sent to the email address on file.

 
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Order Status
   What is the status of my order?    

The Dolphins Online Pro Shop offers several easy options to check the status of your order.

  1. Email Confirmation: An order confirmation email will be sent to you after your order has been submitted. We will also send you a shipping notification email once your order has been shipped.
  2. Online Pro Shop Status Feature: This is the easiest and quickest method to get the most up-to-date information about your order. Simply click on the ‘Order Status’ button located at the top of any page to login. From the Order Summary page you will be provided with your current and past orders. Detailed information, including your tracking number, can be displayed by clicking on your order number.
  3. Contact Us: If you still have questions about your order, please contact our Customer Service Department via email at cssupport@miamidolphinsproshop.com

 
   How do I track my order?    
A tracking number is assigned to your package at our warehouse and will appear under your ‘Order Status’ information. Once your order leaves our warehouse, it is processed by DHL or US Postal Service. It may take up to 48 hours before the package has been checked into the DHL facility. This means that although the package has left our warehouse and is in route to you, the tracking information may not immediately appear on the DHL website.
 
   Can I make a change or cancel my order after it has been submitted?    

We’re sorry, orders can not be changed or cancelled once they have been submitted. We process orders promptly and once an order begins the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience, and hope that in most cases our faster processing times work to your advantage.

Occasionally, orders or parts of an order are cancelled by our system. This may occur if the product is not available, if there is difficulty in processing your payment, or if we are unable to ship to the address provided. If your order is cancelled, you will receive an email notification explaining the reason for the cancellation. You will not be billed for any cancelled items. Please contact our Customer Service Department for recommendations on alternative products.

 
   What if my product becomes out of stock?    

Most products at the Dolphins Online Pro Shop are in stock. However, if an item is out of stock due to high demand or limited availability, the remaining products in your order may be shipped. Adjustments will be made to your merchandise total and shipping cost to reflect the remaining contents of your order. Please click on the ‘Order Status’ button for further information about your order.

 
   Are you missing an item from your order?    

Please check the packing slip included with your order. In order to fill your order quickly and efficiently with items already in stock, we may have split your order into multiple shipments, which we would indicate on the packing slip. You will not be charged any additional shipping costs beyond those you had originally authorized. Please click on the ‘Order Status’ button for further information about your order.

 
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Shipping and Processing
   When will my order ship?    

Most orders begin the fulfillment process as soon as your order has been submitted. Your order will be shipped once the items are located in stock, your payment has been approved, and the billing address has been verified. You will not be charged for any items until they have been shipped to you.

In stock items are typically fulfilled within 48 hours. After your order leaves our warehouse, delivery times may vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that all shipping times are based on business days. No shipping occurs on Saturday, Sunday or nationally recognized holidays. Products shipped directly from the manufacturer may take up to 4-6 weeks to be shipped. If ordered with other items, products shipped directly from the manufacturer will arrive separately.

If your order contains both pre-ordered items and in stock items, your entire order will not be shipped until all items are in stock.

 
   How much is my shipping & handling?    

 

When you add items to your cart, our system automatically calculates and displays shipping charges and gives you alternative shipping options, if available.

All shipping times are based on business days. No shipping occurs on Saturday, Sunday or nationally recognized holidays.

Shipping rates are subject to change without prior notice.

The following shipping options are available:

If we are unable to deliver your order to the address provided, you will be charged an additional $10 address correction fee to have your package delivered.


Rates do not include taxes or duties that may be associated with the import of goods. The Miami Dolphins Online Pro Shop is not responsible for any taxes or duties imposed by other countries. Once your order is in transit, shipping and handling fees are non-refundable.

 
   Can my order be shipped to an APO or FPO Box?    

No, at this time we are unable to ship orders to APO and FPO addresses.

 
   Can my order be shipped to a P.O. Box?    

No, all items must be delivered to a physical address.

 
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Pricing and Billing
   What are my payment options?    

The Dolphins Online Pro Shop currently accepts Visa and MasterCard cards.

 
   Is it safe to use my credit card?    

Shopping at the Dolphins Online Pro Shop is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it can’t be read as the information travels over the internet.

 
   When will my credit card be charged?    

Your credit card will be charged when your order is shipped. A credit verification and authorization of the payment amount will be done during checkout. For items being shipped directly from the manufacturer, your credit card will be charged when your order is placed.

 
   Do I have to pay sales tax?    

For orders shipped to Texas, Tennessee, Maryland, Oklahoma, Florida, and Michigan, sales tax is added to the order.

 
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Returns
   What is the Return Policy?    

We want you to be fully satisfied with every item that you purchase from the Dolphins Online Pro Shop. If you are not satisfied with your item, simply return the item within 30 days for a full refund of the purchase price, less shipping and handling charges. Products must be returned in new, unworn condition, and with all original product tags. Swimwear can be returned within 30 days of purchase but must still have all tags and hygienic strip liner attached.

Return Exceptions: We are unable to accept returns of customized merchandise, special orders or undergarments. All sales on these items are final.

Product Warranties: Any issues relating to the quality, wear, or defective workmanship are solely the responsibility of the manufacturer.

 
   How do I return my product?    

Each shipment includes detailed instructions for returning an item. Please pack the item in the original package, if possible and include your packing slip with the item. If you cannot send your packing slip, please include your order number, name, address, and phone number with the item.
On your packing slip, please note the reason for return and whether you wish to exchange the item or receive a refund. When an exchange or new item is requested, you will be charged for shipping and handling.
Returned items may be subject to a reduced refund if not in original packaging, in salable condition and/or if the merchandise has been marked down.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Please return your package to:

Dolphins Online Pro Shop
Returns Department
4301 Empire Rd
Fort Worth, Texas 76155

Please keep the Return Tracking Number from the package you are returning to ensure that the package is received. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded ground shipping costs if the return is a result of a manufacturer error or a shipping error on our part

 
   Did you receive a wrong, damaged or defective item?    

If you receive a damaged or defective item, please contact our Customer Service Department within 30 days of delivery at cssupport@miamidolphinsproshop.com. Please have your order number, tracking number, and damaged item available. Dolphins Online Pro Shop will make every reasonable effort to replace the item in a timely manner. We cover ground shipping charges if there was damage to the item due to shipping.

 
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Gift Certificates
   How do I purchase a Gift Certificate?    

Gift certificates can be purchased in increments of $5 and can be sent by email or postal mail. To purchase a gift certificate, simply click on the ‘Gift Certificate’ icon at the top of any page. Fill out the Gift Certificate information and complete your purchase.

 
   How do I redeem my Gift Certificate?    

Redeeming a Dolphins Online Pro Shop gift certificate is easy. Shop the Dolphins Online Pro Shop and select the items you wish to purchase. Proceed to checkout and enter your gift certificate code in the Credit Card Number field and click the ‘Complete Order’ button. The gift certificate amount will be applied to your total. If your total is greater than the balance on your gift certificate, you will need to pay for the remaining amount of the order with a valid credit card. If your order total is less than the balance on your gift certificate, the remaining balance of your gift certificate will be stored with the Dolphins Online Pro Shop for future purchases.

 
   How do I check the balance on my Gift Certificate?    

You can check the remaining balance on a Gift Certificate by clicking the following link:

Check my Gift Certificate balance

Dolphins Online Pro Shop Gift Certificates are non-transferable, non-refundable and can not be redeemed for cash. Sorry, we are unable to replace lost or stolen Gift Certificates.

 
   How do I redeem a coupon?    

Redeeming a Dolphins Online Pro Shop coupon is easy. Shop the Dolphins Online Pro Shop and select the items you wish to purchase. Proceed to checkout and enter your coupon code in the Credit Card Number field and click the ‘Complete Order’ button. The coupon amount will be applied to your total. You will need to pay for the remaining amount of the order with a valid credit card. Please note: Only one coupon or discount code may be used per order.

 
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Size Charts
   Jerseys – Authentic    

MEDIUMLARGEX-LARGEXX-LARGEXXX-LARGE
4850525456

 
   Jerseys - Replicas and Premier    

Actual Chest Size (Inches)Jersey Chest SizeJersey Size
38"-40"50Medium
42"-44"52Large
46"-48"54X-Large
50"-52"562X-Large
54"-56"583X-Large
58"-60"604X-Large

 
   Women's Jersey    

Actual Chest Size (Inches)Jersey Size
32"-34"Small
34"-36"Medium
38"-40"Large
40"-42"X-Large

 
   Youth's Jersey    

Actual Chest Size (Inches)Jersey Size
26"-28"Small
30"-32"Medium
34"-36"Large
38"-40"X-Large

 
   Fitted Caps    

General SizeSSSMMLLXLXLXLXLXL
Cap Size6-5/86-3/46-7/877-1/87-1/47-3/87-1/27-5/87-3/47-7/88
Head Size20-7/8"21-1/4"21-5/8"21-7/8"22-1/4"22-5/8"23"23-1/2"23-7/8"24-1/4"24-5/8"25"

 
   Flex Fit Caps    

SizeToddlerYouthS / MOnesizefitsallL / XLXL-2XL2XL-3XL
Range (in)6-1/4 - 6-5/86-1/2 - 76-3/4 - 7-1/47 - 7-1/27-1/4 - 7-3/47-1/2 - 87-7/8 - 8-3/8
Range (cm)50-5352-5654-5856-6058-6260-6463-67

 
   Men's Sizing Guide    

SMALLMEDIUMLARGEX-LARGEXX-LARGE
Chest 35"-37" 38"-40"41"-44"45"-48"49"-55"
Waist 29"-31" 32"-34" 35"-38" 39"-41" 42"-45"
Hip 36"-38"39"-41"41"-44"45"-49"50"-54"

 
   Women's Sizing Guide    

SMALLMEDIUMLARGEX-LARGEXX-LARGE
Size (4-6) (8-10) (12-14) (16-18) 20+
Bust 33"-34" 35"-36"37"-39"40"-43" 43"+
Waist 25"-26 1/2" 27"-28 1/2" 29"-31 1/2" 32"-35" 35"+
Hip 35 1/2"-37" 37 1/2"-39" 39 1/2"-42" 42 1/2"-45 1/2" 46"+

 
   Junior's Sizing Guide    

SMALLMEDIUMLARGEX-LARGEXX-LARGE
Size (3-5) (7-9) (11-13) (15-17) 19+
Bust 32"-33 1/2" 34"-35 1/2 " 36"-38 1/2" 39"-42" 42 1/2"+
Waist 24"-25 1/2" 26"-27 1/2" 28"-30 1/2" 31"-34" 34 1/2"+
Hip 34 1/2"-36" 36 1/2"-38" 38 1/2"-41" 41 1/2"-44 1/2" 45"+

 
   Youth Apparel    

SMALL (8-10)MEDIUM (10-12)LARGE (12-16)X-LARGE (16-20)
Height47"-52"52"-57"57"-63"63"-68"
Chest26"-28"28"-30"30"-32"23"-36"

 
   Kids / Children Apparel    

45/67
Height39"-41"42"-46"47"-49"
Weight (lbs)32-3737-4646-54

 
   Toddler Apparel    

2T3T4T
Height32"-36"36"-38"38"-41"
Weight (lbs)24-2828-3232-36

 
   Infant Apparel    

NEWBORN0-3 Month6-9 Month12 Month18 Month24 Month
Height20"-22"22"-24"24"-28"28"-30"30"-32"32"-34"
Weight (lbs)5-99-1212-1919-2222-2424-28

 
   Sock Sizing Guide    

Approx. AgeShoe SizeSock Size
Infant (0-9 Mos) (0-3) BOOTIE
Toddler (9-24 Mos) (3-8) (4-6)
Child (2-4 Yrs) (8-13) (6-8)
Youth (4-8 Yrs) (1-5) (7-9)
Women (6-11) (9-11)
Men (5-10) (9-11)
Men (8-13) (10-13)

 
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Terms and Conditions
   Privacy Policy    

eSports Partners, Inc. operates the Dolphins Online Pro Shop in conjunction with the Dolphins.

The site design, graphics, and general content are the property of eSports Partners, Inc. and may not be used without the written permission of eSports Partners, Inc. Any unauthorized use of the site’s materials or trademarks may violate trademark laws, copyright laws, and the laws of privacy and publicity.

Neither eSports Partners, Inc. nor the Dolphins will assume any responsibility, and shall not be liable for, any damages or viruses that may infect your computer arising from your access to this site.

We make every effort to insure that our customer’s privacy is never compromised. Collection of personal information is kept to a minimum and is securely stored. However, the Dolphins Online Pro Shop collects basic information from each visitor to the site. Our secure server software (SSL) encrypts all of your information, including credit card number, so that it can’t be read as the information travels over the internet. Click here to verify this information is up-to-date.

The Dolphins Online Pro Shop utilizes cookies to make your shopping experience as easy as possible. No security risk exists with cookies. Cookies are pieces of information stored on your computer’s hard drive by your browser. Most browsers accept cookies automatically, but allow you to disable them if you wish. You must have your cookies enabled in order to use the Dolphins Online Pro Shop shopping cart.

Our policies prohibit the sale or transfer of customer information to a third party. However, it is assumed that customers who have established a Dolphins Online Pro Shop account wish to be kept informed of sales, special offers, and other merchandise promotions, and may receive periodic email notifications. If you wish to unsubscribe from our email list, simply click on the “Click Here to Unsubscribe” button at the bottom of any email.

 
   Pricing    

Sale prices only apply to new purchases. Sale prices do not apply to exchanges or returns.

Prices and specifications of products are subject to change without notice. Some weights and measures may be approximations.

Reference to products or services on this site does not imply that these products or services will be available at any time.

 
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How Can We Help?
1-866-FINSGEAR
1-866-346-7432
EMAIL
www.miamidolphins.com  
Privacy Policy